360 Services

The 360 Services department is dedicated to providing top-class services and support to Finnplay's customers. 360 offers a collection of services designed to maximize uptime and productivity of the gaming application

360 Services - product page 2021
Anchor link: 360 Support (#360-support)

360 Support

  • Finnplay experts available to assist operators and service tickets as required
  • Includes dedicated Finnplay Chat App
  • 360 Support hours (standard) 
    - 8:00 to 16:00 CET weekdays
  • 360 Support + hours
    - 5:00 to 19:00 CET weekdays
    - 8:00 to 12:00 CET weekends
  
Anchor link: Eagle Eye Monitoring (#eagle-eye-monitoring)

Eagle Eye Application Monitoring

  • Ongoing monitoring of site KPIs in real time
  • Insightful visualisations of site performance
  • Early detection of issues and patterns
  • Access to personalised dashboard
  
Anchor link: 24/7 Support (#24-7-support)

24/7 Support

  • Dedicated phone help line
  • Experts available to work on critical issues outside regular business hours
  
Anchor link: Game Support (#game-support)
Anchor link: Payment Support (#payment-support)

Game & Payment Support

  • Coordinating release of new game content
  • Communication and troubleshooting with providers
  • Continual service and maintenance of all integrations
  
Anchor link: Finnplay Chat App (#finnplay-chat-app)

Finnplay Chat Application

  • Mobile application for direct communication
  • Dedicated channel for site-specific reporting of issues and connection with the Finnplay support team
  
Contact us
Screenshot 2021-01-19 at 12.38.23

References

Kansino.nl

"A very solid platform allowing us flexibility to be unique and local. This, together with a strong and agile team, makes Finnplay a great partner." -Mika Vasara, COO Play North OU

Vegas.hu

“Given Finnplay's outstanding technical expertise, and their understanding of the Hungarian market, they are the perfect partner for us.” - Samuel Falconello Jr

Playdoit.mx

“This one is easy, it’s simply the best option in the market since it’s a company with ethics, sense of responsibility and trustworthiness, if we add that it’s avant-garde and is constantly updating under the best worldwide quality norms and standards, We think it’s not rocket science to choose it”. - Roberto J. Müller I, CFO

7Bet

"We have realized that we‘ve made the right choice choosing Finnplay as our platform partner starting from day 1 of our cooperation. Team, Dedication, Processes and result orientation has been a perfect match for our expectations.“ Justinas Šliažas, CEO

See also

Titan® Platform

Titan® is our state-of-the-art iGaming platform. It incorporates a proven technology stack based on microservices, integrations for games, payments and other third party providers plus a Back Office for site management. Titan features a responsive, mobile-first front end connected via rest-api.

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360 Services

360 Services is a department dedicated to providing top-class services and support to Finnplay customers . 360 offers a collection of services designed to maximize Finnplay’s responsiveness and availability.

Read more
logo_360

Engagement Manager

This important tool combines smart player segmentation with campaign automation and real-time analytics. Operators create custom player groups, segmented by behaviour and deliver timely messages, campaigns and bonuses via automated actions.

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FinnSafe

FinnSafe is a tool that clones real time data such as game and registration transactions and delivers it to a secure server for regulators to access for compliance reporting in specific markets.

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Mobile App

Finnplay’s developed a bespoke mobile application for iGaming operators allowing them to offer a gaming app with an optimised mobile experience, available to players on the Apple Store and Google Play for iOS and Android devices.

Read more
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