Responsible Gaming Manager, Malta

FINNPLAY Technologies is a Finnish software development company specialized in applications for the online gaming industry with customers across Europe, North America and Asia. Our passion is to create the best user experience by applying state-of-the-art technologies.

Founded in 2008, Finnplay specializes in developing real money gaming platforms and solutions for the iGaming industry and caters to start-ups as well as large established companies looking to replace existing legacy gaming systems or improve them. Familiarize with Finnplay and our team at this website.

Finnplay is now looking for an experienced Responsible Gaming Manager to join our passionate international team. You will work in international online gaming company, which develops real money gaming platforms and solution for the iGaming industry. The position is based in Malta.

Your responsibilities will be:

  • Handling all cases relating to problem gaming, self-exclusion and underage gamblers while liaising with internal departments and making detailed logs of each case.
  • Review and improve existing policies and procedures to ensure compliance with the relevant regulatory bodies & legislations.
  • Initiate, recommend, develop, maintain and revise policies and procedures to continuously enhance the overall effectiveness of those programs.
  • Educate and provide information to all staff in RG strategies and procedures provide ongoing RG training to customer service staff
  • Maintaining logs in relation to problem gaming & complaints, including liaising with corresponding bodies (ADRs & regulatory entities).
  • Promote awareness of responsible gaming issues among staff.
  • Ensure Responsible Gaming is an integral part of the daily operations in everything, from customer service to marketing and technical enhancements.
  • Responsible for training of any potential new hire within the RG Team.

As a member of our dynamic international team you will be working on different layers of the company infrastructure. A commitment to collaborative problem solving, commitment to this challenging and important position, and dedication to company culture is required.

What we expect from you:

  • Prior experience of minimum 2-3 years in Responsible Gaming position(s)
  • In-depth knowledge of responsible gaming regulations in relevant markets
  • Excellent problem solving and analytical thinking skills
  • Exceptional time management and multi-tasking skills
  • Ability to deliver the policies and procedures of the Company ensuring Compliance
  • Deal with all Regulatory bodies on all Responsible Gaming related matters
  • Understanding of AML requirements would be beneficial
  • Enthusiastic, trustworthy and professionally competent attitude to work and leading by example
  • Fluent communication skills in English. 

What we offer you:

  • Challenging and rewarding view position in gaming industry
  • Great career opportunity in fast-growing company
  • International business environment and team
  • Location in Malta 

Are you interested?

Please send us your CV and a short application letter to taina.sopenlehto@finnplay.com.

Apply quickly! We proceed with this position fast!